Charlotte Smith, host of The Profitable Mindset Podcast and founder of The Profitable Farmer Marketing and Mindset Coaching Program, has spent a decade coaching thousands of farmers across the United States and 15 countries on how to build profitable farms through relationship-based farm marketing. Whether you’re just starting out or have been farming for years, the same marketing questions come up again and again. Here are Charlotte’s honest, practical answers to the most common ones.
Getting Started
I’m a complete beginner. Where do I even start with farm marketing?
Start with a list. Open a notebook and write down every person you know who might be interested in what you sell – friends, family, neighbors, acquaintances. Don’t filter for “people who will definitely buy.” Just write down everyone who might be interested. That list becomes the seed of your email list, and your email list is the foundation of everything else.
From there, the next steps are: (1) identify your brand, (2) build a simple website, and (3) start growing your email list through that website. In that order.
I haven’t sold anything yet. What should I do first?
Start an email list. It can literally be a handwritten list of names and emails at first – your mom, your sister, a neighbor. Everyone starts from zero. Write down everyone you know who might be interested in what you grow or raise, then collect their emails. That is step one.
Step two is identifying your brand before you start emailing or posting anywhere. Without a clear brand, your marketing won’t land no matter how much of it you do.
Can I use a Facebook page instead of a website when I’m just starting out?
No – a Facebook page alone will not work to sell your products. Facebook’s algorithm is designed to prevent you from reaching your own followers without paying. It will actively limit how many people see your posts. A website is your foundation. Once your website is set up, your Facebook page can funnel people there, but it cannot replace it.
Branding
How do I set myself apart when other farmers are catching on to what I’m doing?
With a clear brand. Branding is what makes competition irrelevant. Your brand is not your logo, colors, or fonts – it is simply who you help and how you help them with your products. No two farms will have the same brand, even if they sell the same products.
When your brand is clear, price stops being the deciding factor for your customers. They buy from you because of the relationship and the specific problem you solve for them – not because you’re cheapest.
What actually is a “brand” for a farm?
Branding is the foundation of all effective farm marketing. A brand is two things:
– Who you help — your one dream customer (the specific person your products serve best)
– How you help them — what problem you solve for them, or what goal you help them reach
That’s it. Not your color palette. Not your logo. Not your farm name font. The farmers who get profitable fast are the ones who nail these two things and communicate them consistently everywhere — on their website, in their emails, on social media.
How do I figure out my brand if I don’t have customers yet?
Interview people who would buy what you sell – a friend, a family member, anyone who already purchases that type of product. You don’t need them to buy from you specifically. If you’re starting a flower farm, find a friend who already buys fresh flowers and ask them questions about why they buy, what they’re looking for, what problems fresh flowers solve in their life. Their answers will show you exactly what your brand should be.
How do I figure out my brand if I DO have customers?
Ask them. Customers are already telling you what your brand is – you just need to ask the right questions to surface it. A small set of questions asked one-on-one with a handful of customers (two or three questions per person) will quickly reveal patterns: who your dream customer is, what they value, what problem you solve, what language they use to describe it. You use their words, not yours.
Websites
Do I really need a website if I’m a local farm?
Yes. When someone decides they want to eat healthier, find local beef, or buy fresh flowers, the first thing they do is search online – even if they’re looking for something local. If you don’t have a website, you don’t exist to them. A website designed to sell is the single most important farm marketing asset you can build.
My website isn’t making me money. What’s wrong?
It’s almost certainly not set up in a way designed to sell. Most websites are set up to look nice or share information – not to convert a visitor into a customer. A website built to make money needs to clearly communicate your brand, speak directly to your dream customer’s problem or goal, and make it easy for visitors to get on your email list or make a purchase. If it’s not doing those things, traffic won’t turn into sales no matter how many people visit.
What does a farm website homepage need to make sales?
At minimum, your homepage needs to:
– Immediately communicate who you help and how (your brand)
– Speak to your customer’s problem or goal in their own words
– Give visitors a clear next step (buy, sign up, visit)
– Capture emails through a lead magnet or sign-up offer
If any of those pieces are missing or vague, sales will stall.
Email Marketing
Do people actually read marketing emails? Mine go straight to the Promotions folder.
Yes – when they’re done right. Emails landing in the Promotions folder, or going unopened, is a skill gap, not a sign that email marketing doesn’t work.
Two skills fix this: (1) writing subject lines that make people want to open, and (2) writing emails that make people want to buy. Both are learnable. Email marketing, done well, is estimated to outperform every other platform – including social media, TV, local flyers, and billboards – an enormous margin.
I’m emailing my list but not getting repeat sales. Why?
Either you’re not emailing often enough, or you haven’t yet learned how to write emails that build a relationship and compel people to act. Writing that keeps customers engaged and coming back is a skill – it’s not instinct, and it’s not something most people are born knowing. The fix is learning how to communicate in your customer’s language about things they’ve told you they care about. When you do that, repeat sales follow naturally.
How do I build an email list if I’m brand new with no customers?
A few approaches that work:
– Warm outreach: Start with everyone you know personally and collect emails directly
– Lead magnet on your website: Offer something useful (a recipe, a guide, a tip sheet) in exchange for an email address
– In-person events: Host or speak at a free workshop – at a library, chiropractor’s office, garden club, wherever your ideal customer shows up. Collect emails there.
– Social media: Use your social platforms to direct people to your email sign-up, not to sell directly
The goal of every channel – social media, in-person, paid or free – is to move people onto your email list. That’s where the real relationship and the real sales happen.
Customers & Sales
How do I get customers to come to my farm when it’s out of the way?
Relationship. That is the only thing that makes someone drive past a closer, cheaper option to get to you. When customers feel a genuine connection to you, your farm, and your story – and when you consistently communicate in a way that resonates with them – driving 60 or 90 minutes becomes something they choose to do, not something they have to be convinced to do. Farms with strong relationship-based farm marketing regularly draw customers from hours away.
How do I get repeat sales and keep customers coming back season after season?
Get them on your email list and stay in touch with content they actually want. The key word is want – you find out what that is by asking your customers the right questions (back to brand again). Farmers who lose customers between seasons are usually the ones who go quiet after the sale. Consistent, relationship-building communication keeps you top of mind so that when the season rolls around, your customers already know they’re buying from you.
How do I attract customers when there are cheaper farms nearby?
Cheaper farms are not your competition when your brand is clear. Customers who are shopping purely on price were never your ideal customers to begin with. The goal is not to reach everyone – it’s to reach the specific people for whom your farm’s story, values, and products resonate so strongly that price becomes secondary. Those customers exist, they’re findable, and they will pay what you need to charge to be profitable. Farmers competing on price are in a race they can’t win. Farmers competing on brand and relationship are in a category of one.
What products should I focus on selling first?
Start with one. No matter how many products you grow or raise, pick the one that: (1) you’re passionate about, (2) your land and operation can support well, and (3) people clearly want. Learn to market and sell that one thing profitably before adding more. The skills you build – email writing, brand communication, customer relationships – transfer to every other product you’ll ever sell. Getting profitable on one thing first is always faster than trying to sell everything at once.
Social Media
How do I get more traffic from Instagram or Facebook?
Treat social media as a funnel, not a storefront. The goal of every post, reel, story, or carousel is to move people off social media and onto your email list. Social platforms are designed to keep people scrolling – they’re not designed to help you make sales. When you create content that’s genuinely useful or engaging to your ideal customer, the algorithm will show it to people with similar interests (not just your followers). That’s how you build reach. But the sale happens after they’re on your email list – not on the platform.
Can I stop using social media once my email list is big enough?
Yes – many farmers do exactly this. Once email marketing is working well, social media becomes optional. The goal from the start is to make email your primary channel, with social as a supporting funnel. Farmers who build a strong email foundation often find they can step back from social entirely without losing sales.
Pricing & Profitability
My prices have to be higher than the grocery store. How do I justify that?
You don’t justify it – you make it irrelevant through farm marketing that’s built on relationship. When customers have a genuine relationship with you and your farm, and when your brand clearly addresses a problem or goal they care about, price becomes a secondary concern. They’re not comparing you to the grocery store. They’re buying from you. A commodity is a race to the bottom. A brand is a relationship that makes price secondary.
How long does it take to start making money from farm marketing?
It varies widely depending on where you’re starting from and how much time you can invest in implementation. Some farmers send their first properly branded marketing email and make sales within days. A more typical timeline to recoup the investment in learning and setup is around 90 days. The key variables are: how quickly you identify your brand, how fast you build your foundation (website + email list), and how consistently you communicate with your list.